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Order Policy

Orders

Prices
Margco International LLC endeavors to offer you competitive prices on current Margco International LLC products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax, handling and shipping charges. Margco International LLC reserves the right to change prices for products displayed on greentoad.com at any time and particularly to correct pricing errors that appear on the website.

Shipment date
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Margco International LLC does not begin payment or shipping processing until Margco International LLC receives all of the information that it needs and full payment or a full authorization, when needed, i.e. in case of credit card. Margco International LLC will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

Margco International LLC generally packs and ships orders on Tuesday. However, orders packed by Margco International LLC on weekends or legal holidays are not shipped until the following business day. If you receive an email from us on a weekend or legal holiday indicating that your order has shipped, please be aware that it will ship the next business day. Your order for in-stock items that are eligible for next-day shipping must be received before 12:00 p.m. ET, pending payment processing, for there to be adequate time for your order to be processed and dispatched.

Please note:
All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed. Please review the Product Availability section below for more information regarding order processing and product availability times.

Product Availability
Margco International LLC makes every effort to supply you with the products you order, but there may be occasions when Margco International LLC confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. In those circumstances, Margco International LLC will contact you to inform you and, if you are interested, Margco International LLC may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Margco International LLC will cancel your order for products Margco International LLC cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Given the popularity of some products, Margco International LLC may restrict the number of such items that you may purchase. Margco International LLC will post limitations on quantity on the Margco International LLC’s Green Toad website or will inform you of product purchase limits at the time it processes your order. Margco International LLC reserves the right to change quantities available for purchase at any time.

 

Order lead times
Margco International LLC makes every effort to ship your product according to the estimated lead times provided by Margco International LLC at checkout. General shipments will be shipped on Tuesdays.  The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Lead times quoted on the checkout page are for orders where all items are in stock or that can be partially shipped, meaning that items ship as soon as they are available. If you have requested a complete shipment, please add three to four additional days for transportation and order consolidation processing.

 

Although Margco International LLC makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply or other considerations. If the lead-time changes, Margco International LLC will contact you via email and provide a revised shipping estimate. Margco International LLC encourages you to contact Margco International LLC by phone  1 (877) 399-8623  (TOAD) or email info@thegreentoad.net for order status information. 

Online Sales to End Users Only
Margco International LLC’s Green Toad Online orders are for end-user customers only. You may not purchase for resale. Margco International LLC reserves the right to refuse or cancel your order if Margco International LLC suspects you are purchasing for resale.

Proof of Purchase
Margco International LLC will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail or telephone message when your order is shipped.

Payment Methods
We take all major credit cards: Visa, MasterCard, American Express, Discover.

Sales Tax
In addition to the price of your purchases, Margco International LLC will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, the Margco International LLC’s Green Toad Online Store sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. Indiana residents will be charged Indiana Sales Tax.

Tax-Exempt Orders
If you place your order on behalf of a tax-exempt organization or individual, please call Margco International LLC at  1 (877) 399-8623  (TOAD). Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Margco International LLC does not accept federal tax exemption certificates.